Return & Refund Policy

📅 Effective Date: 24 March 2025
📌 Company Name: Silverbow
📩 Email: info@silverbowofficial.com

At Silverbow, we want you to have a smooth shopping experience. If you’re not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in their original packaging with tags attached.

• Returns are applicable only for damaged, defective, or incorrect items received.

• Items on sale or discounted products are non-returnable.

2. How to Initiate a Return

• Email us at info@silverbowofficial.com with your order number, product details, and reason for return.

• Our team will review your request and provide return instructions.

• Returns must be shipped to our warehouse address (provided upon request).

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

• Refunds will be credited to the original payment method.

• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

• We currently do not offer direct exchanges. If you need a different size or product, please return the item and place a new order.

5. Non-Returnable Items

• Accessories (hairbands, socks, etc.)

• Customized or personalized items

• Items without original packaging or tags

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with clear product images.

• We will arrange a replacement or full refund based on availability.

7. Late or Missing Refunds

• If you haven’t received your refund within 7 business days, check with your bank.

• If the issue persists, contact us at info@silverbowofficial.com.

8. Contact Us

For any return or refund inquiries, reach out to us:

📩 Email: info@silverbowofficial.com
🌐 Website: [www.silverbowofficial.com]

Thank you for shopping with Silverbow!